Video meeting prerequisites & troubleshooting

InvitePeople video meetings make use of WebRTC technology, and to participate the user must join through an updated browser (preferably Google Chrome). Beside that there are a few other basic prerequisites that need to be met in order to get the most out of video meetings.

Prerequisites

  • Join through an updated browser. Google Chrome is recommended. Firefox, Edge Chromium, Safari on iOS and Chrome on Android are also supported but somewhat limited.
  • Make sure to allow your browser to access your camera and microphone.
  • Make sure you are connected to a stable network, preferably through an ethernet cable.
  • Use headphones or a headset to prevent noise and audio feedback.

Troubleshooting

Having trouble? These steps solve most issues with video meetings.

  • Close all other applications and browser windows using the camera or microphone.
  • Reload your browser.
  • Try Incognito or Private mode.
  • Quit and reopen your browser.
  • Try another browser (Chrome, Firefox, Edge Chromium).
  • Reboot your computer.

Still having trouble? There might be a firewall or other network or security configuration blocking your video meetings. Please try the following.

  • Try another computer or mobile device.
  • Connect to a different network.
  • Run a test at https://test.webrtc.org. Click on the start button and see if it finds any problems.