Live stream prerequisites & troubleshooting

Prerequisites

• Join through an updated browser. Google Chrome or Edge Chromium is recommended.
• Make sure you are connected to a stable network.

Troubleshooting

Having trouble? These steps solve most issues.

• Reload your browser.
• Quit and reopen your browser.
• Try another browser (Chrome, Firefox, Safari, Edge Chromium).
• If connected through a VPN connection, switch it off.
• Reboot your computer.

Still having trouble? There might be a firewall or other network or security configuration blocking the live stream. Please try the following.

• Try another computer or mobile device.
• Connect to a different network.