Every year, several million triages are performed in Sweden to evaluate and prioritize patients' medical needs. In the past, these assessments were conducted solely over the phone or at primary care centers, without any means of systematic evaluation. However, a groundbreaking shift is underway as Sweden digitizes its triage process, revolutionizing one of the most crucial processes in healthcare.

Now, for the first time ever, patients' questions, responses, and advice can be analyzed systematically. The implications for patient safety and equity are profound, and it is essential to consider how this transformation affects vulnerable groups, such as the elderly and frail, who may not have access to digital tools. Join Jonathan Ilicki on a journey beyond the ordinary and gain unique insights into the pivotal role of triage in coordinating healthcare. Discover how digitization is transforming healthcare delivery in Sweden and shaping the future of medical care.