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User-Centered Design of a Speech-Based Application to Support Caregivers Passed

Wednesday May 24, 2023 16:00 - 16:15 G3

Lecturer: Daniel Reichenpfader

Track: MIE: Citizen health informatics

The shortage of skilled nursing personnel is – among other reasons – due to the low attractiveness of the profession, comprising high workloads and atypical working hours. Studies show that speech-based documentation systems increase documentation efficiency and satisfaction of physicians. This paper describes the development process of a speech-based application to support nurses, according to the user-centered design approach. User requirements were collected based on interviews (n=6) as well as observations (n=6) in three institutions and were evaluated by means of qualitative content analysis. A prototype of the derived system architecture was implemented. Based on a usability test (n=3), further potentials for improvement were determined. The resulting application enables nurses to dictate personal notes, share them with colleagues and transmit notes to the existing documentation system. We conclude that the user-centered approach ensures the extensive consideration of the nursing staff’s requirements and shall be continued for further development.

Language

English

Seminar type

On site only

Level of knowledge

Advanced

Conference

MIE

Authors

Daniel Reichenpfader, Matthias Gira

Lecturers

Profile image for Daniel Reichenpfader

Daniel Reichenpfader Lecturer

Research associate
Bern University of Applied Sciences

I am a medical informatics research associate and PhD candidate. My research is focused on medical natural language processing (NLP) of radiology reports.