Poster can be found at location 76.

Introduction: In long-term care, the provision and improvement of relationship-centered care have become increasingly important. The narrative method Connecting Conversations offers the opportunity to evaluate experienced quality of care (1). These narrative stories contain useful information to reflect on, learn from and improve relationship-centered care (2). The aim of this study is to explore how narrative data collected with Connecting Conversations is used in evaluation meetings with the care triad (residents, family members, care professionals) to improve relationship-centered care. Methods: A qualitative approach was used, consisting of structured observations. Participants were care professionals, residents and family members from two nursing home wards. Participating wards organized evaluation meetings to discuss experienced quality of care based on narrative data collected with Connecting Conversations. An independent researcher observed the process of organization of these meetings and the content discussed during the meetings. Detailed notes were taken and data were analyzed thematically by using conventional content analysis.   Results: In total four evaluation meetings were organized of which three meetings took place. The first ward organized a meeting for care professionals and a second meeting for care professionals, residents and family members. A follow-up meeting was organized but cancelled by the family members. The second ward organized a meeting for care professionals and decided beforehand not to invite residents and family members. When compared to the collected narrative data, topics regarding experienced quality of care were only superficially discussed during the evaluation meetings. Conclusion: When using narrative quality data for quality improvement, the richness of the data is not used to its full potential. Furthermore, the collaboration with care professionals, family members and residents remains challenging when reflecting on relationship-centered care.