Exploring results from national patient experience surveys in the UK to understand the care experiences of older people with frailty Passed
Tuesday May 14, 2024 16:42 - 16:54 G4
Moderator: Anna-Karin Edberg
Presenter: Jenny King
Track: People of old age
Background: People are living longer and by 2030, 1 in 6 people in the world will be aged 60 years or over (World Health Organization, 2022). Frailty is an important and growing challenge that comes with population aging. We know that older people with frailty are disproportionate users of care services. This impacts health services, but also means that people have substantial and complex experiences of health and care which need to be understood. Methods: Through analysis of quantitative data from national patient experience surveys in the UK, such as the Adult Inpatient Survey (Care Quality Commission, 2022) and the Urgent and Emergency Care Survey (Care Quality Commission, 2022), we explored the patient experiences of older people with frailty. Results: We found that older people with frailty or multiple long-term conditions often reported poorer experiences and more problems with hospital care. And that those with more than one long-term condition reported worse experiences than those with a single limiting condition. This was the case across many different elements of person centred care, from quality of communication and information, involvement in care, to respect, dignity and privacy. But we also found that measuring the quality of person centred care of people who are frail is practically difficult. Limitations are explored including whether experience measures in the UK focus on what really matters to older people and whether the right mechanisms are place to support the involvement of older people in person centred care research. Implications: This analysis demonstrates the role that patient experience surveys have in helping understand the differences in the quality of person centred care experienced by older people with frailty. It highlights the importance of understanding what matters most to older people and designing health services that work for all.
Seminar type
Pre-recorded + On-site
Lecture type
Orals
Conference
GCPCC
Authors
Jenny King
Lecturers
Anna-Karin Edberg Moderator
Professor
Kristianstad University
I work as a Professor in Nursing at Kristianstad University and am the Director of Postgraduate Education in Personcentredness for Health and Wellbeing. My research field mainly concerns care of older people, personcentredness, existential lonelines and palliative care.
Jenny King Presenter
Chief Research Officer
Picker Institute Europe
Accomplished Chief Research Officer with a proven track record of developing strategies to advance person centred research. Responsible for a leading a team of experienced quantitative and qualitative researchers to advance thinking and policy around person centred care, with the end goal of improving patient and staff experience. Sixteen years' experience in health care research and quality improvement.