Background: Views on health care differ from the perspective of health professionals, patients, and patient organisations. The overall vision of the organisations is common, but in practice they operate in different realities. A mutual understanding of the narrative context will improve collaboration and benefit patient care.  Seminar outline: The Swedish Knowledge Organisation aims to harmonise care by national guidelines, where patients' perspective is included. Within the area of hyperthyroidism this work resulted in a national guideline where 4 of 5 news were non-medical, but created from the patients’ needs. HFN highlights the process that patient involvement brought to the national guidelines. CL presents the patients’ perspective. In addition to updated medical procedures, we judge that what would improve care outcomes the most was a thyroid nurse, education of health care professionals, a rehabilitation process for those with incomplete recovery, and organising care in a clearer tiered structure so that patients with different levels of disease complexity meet the right expertise. Working with some patients became a catalyst for working with the patient organisation. They created a council of healthcare professionals, and we included them in the university training programme for future thyroid nurses. Together, we held a seminar for the Swedish Parliament to raise awareness of the unmet needs of thyroid patients in our country, where healthcare is mostly tax-funded. KN features the work of the patient organisation and bilateral benefits, and AB discusses rights and opportunities for patients with disabilities. AL leads the discussion to highlight how cooperation can be implemented as effectively as possible; what needs cooperation and what requires us to act as separate entities to achieve the greatest mutual benefit. Conclusions: Together, we can go beyond what each of us can do. This includes new values in healthcare aimed at personcentred care based on patients' needs.