Assistive Technology (AT) is not only used by people with impairments or disability needs (’primary’ users) but also by people assisting them such as home care and hospital personnel (‘professional´ users) and informal carers like relatives. However, there are few studies comparing different AT user needs for aids they commonly use. This synopsis presents findings from two qualitative user studies included in a design project aiming to map user needs for an individual AT transfer aid. Four AT user categories were interviewed: primary users, relatives of elderly, hospital and home service personnel. The project was used as a case study within a Research through Design (RtD1) approach for analyzing and comparing different user categories’ needs, product experience and preconditions for AT acceptance. Findings show that users in different categories describe similar needs for functionality, usability, accessibility, and safety. However, the implications linked to these needs differed between users in the same user category as well as between user categories. In addition, the AT product design was understood to convey different meanings depending on the user’s role, situation, and user environment. ’Professional’ users perceived the design as rational and suited to optimizing and streamlining work tasks, thus communicating efficiency. ‘Primary’ users perceived the same design not only as conveying functional aspects but also aesthetics. They saw it as a carrier of users’ individual characteristics, and as communicating and exposing vulnerability. The interpretation ascribed to AT influenced the needs described and expectations of how needs could be met to make acceptance possible. From a person-centred care perspective, the findings imply that AT product experience can influence how care is experienced by users in different situations and environments. It is important to know this when striving to strengthen the efficacy of healthcare through person-centred care.