
Agenda
Track: Elite
All sessionsWhat’s New in Event Detailing: Working Faster with the New Interface
Amber Lough, Michelle Hannaford
Thursday September 17, 2026 11:15 AM - 12:00 PM EDT Richardson B
Elite
Build Your Own Agent Workshop: A First Look at the Momentus Agent Builder
Jonathan Mahler, Nate Thomas
Thursday September 17, 2026 11:15 AM - 12:00 PM EDT Richardson A
Enterprise, Elite, General
Every venue has workflows no vendor will ever ship for you. This working session previews the Agent Builder, where your team describes a process in plain language and Momentus builds the agent to run it. You'll see early designs, work through your own use cases with the team that's building it, and tell us where we have it wrong.
Roundtables: Finance & Accounting
Barbara Key, Gary Firlit, Marley Kezerian
Thursday September 17, 2026 10:15 AM - 11:00 AM EDT Richardson CD
Elite, Enterprise, General
Join the conversation on financial topics that matter most. This customer- and consultant-led roundtable session is designed for teams who want to share challenges, compare approaches, and explore practical strategies for managing financial workflows in Momentus. From billing and pricing to reporting and process alignment, attendees will leave with fresh ideas, real-world perspectives, and actionable takeaways they can bring back to their own organization.Roundtable discussion with your peers. No Agenda, No Slides, just an open dialogue.
Roundtables: IT & Systems Management
Courtney Covey, Gardy Noel, Joel Nisbett
Thursday September 17, 2026 10:15 AM - 11:00 AM EDT Richardson CD
Enterprise, General, Elite
This roundtable brings together IT professionals, system managers, analysts, and developers to explore common challenges and share strategies. While participation isn’t limited to those in technical or system administration roles we expect most attendees will bring experience working at this scale and complexity, many within conventions, exhibitions and events companies. The focus is on the problems you’re solving and the approaches that work, not on specific Momentus products.Roundtable discussion with your peers. No Agenda, No Slides, just an open dialogue.
Roundtables: Sales & Marketing
Dan Boyd, Katie Eisenbath, Kelli Donahoe, CMP-Fellow
Thursday September 17, 2026 10:15 AM - 11:00 AM EDT Richardson CD
General, Enterprise, Elite
Connect with other sales and marketing professionals to explore strategies for driving demand, managing pipelines, and promoting events. Hear what’s working for your peers and bring your own ideas, challenges, and wins to the table. Roundtable discussion with your peers. No Agenda, No Slides, just an open dialogue.
Work Smarter, Not Harder: Driving Operational Efficiency in Elite
Amber Lough, Michelle Hannaford
Thursday September 17, 2026 10:15 AM - 11:00 AM EDT Richardson B
Elite
Ask Better Questions of Your Data: A Momentus Analytics Deep Dive
Rich Marmura
Thursday September 17, 2026 9:00 AM - 9:45 AM EDT Richardson CD
Elite, General, Enterprise
Move past the reports you inherited and build the views your leadership actually asks for, using AI to get from question to answer without a data team in the middle.
The Customer Success Team: Your Not-So-Secret Weapon
Joel Nisbett, Michael Becker
Thursday September 17, 2026 8:30 AM - 8:55 AM EDT Richardson A
Elite
Meet your Customer Success team, the strategic partner you may not have realized was already in your corner. In this session, we'll clear up who we are, how we're different from other teams you work with at Momentus, and how Elite customers can put us to work for long-term adoption, growth, and platform optimization. You'll also get to meet the people behind the team in person, including a face you'll probably recognize: Michael Becker, Senior Customer Success Manager and star of more training webinars than we can count, along with Joel Nisbett, Sr. Manager of Customer Success. Walk away knowing exactly who to contact, a direct line to reach us, and a few new friends in your corner, all in service of unlocking more success as a Momentus customer.
Illuminate Party at Truist Field
Wednesday September 16, 2026 7:00 PM - 10:00 PM EDT Truist Field
Elite, Enterprise, General
Tour: Truist Field
Wednesday September 16, 2026 6:00 PM - 7:00 PM EDT Truist Field
Elite, Enterprise, General
This is an exclusive behind-the-scenes tour of Truist Field, home of the Charlotte Knights, offered at no additional cost to Illuminate attendees. Registration must be completed before August 31. Capacity is limited to 100, with a waitlist available.
Momentus Elite Operations Hub
John Schettler, Trista Whitehead
Wednesday September 16, 2026 4:30 PM - 5:15 PM EDT Richardson B
Elite
Learn more about how to use Elite's new Operations Hub to streamline your complex event operations in Momentus Elite with centralized information, timely updates, and progress tracking.
Delivered to Closed: Post Event Management & Reporting in Elite
Amber Lough, Michelle Hannaford
Wednesday September 16, 2026 3:30 PM - 4:15 PM EDT Richardson B
Elite
Beyond Event Day: An Event Ops Workshop
Andrea Quintana, OnYou Kang
Wednesday September 16, 2026 3:30 PM - 4:15 PM EDT Richardson A
Enterprise, Elite, General
Everything you handle on show day that the system should have handled for you. This session previews where Momentus is going on event operations, then works through your day-of scenarios with the team designing it. Deliberately weighted to operations rather than planning, because you already know the planning side cold.
Confirmed to Delivered: Executing Seamless Events in Elite
Amber Lough, Michelle Hannaford
Wednesday September 16, 2026 2:15 PM - 3:00 PM EDT Richardson B
Elite
Inquiry to Confirmed: Driving Event Bookings in Elite
Amber Lough, Michelle Hannaford
Wednesday September 16, 2026 1:15 PM - 2:00 PM EDT Richardson B
Elite
Lunch
Wednesday September 16, 2026 12:15 PM - 1:15 PM EDT Richardson CD
Enterprise, General, Elite
The Future of Venue Finance: Momentus Payments & Finance AI
Marley Kezerian, Seth Halvaksz
Wednesday September 16, 2026 11:30 AM - 12:15 PM EDT Richardson CD
General, Elite, Enterprise
Discover how Momentus Payments customers are strengthening cash flow and cutting manual effort with a unified, secure checkout, digital wallet capabilities for storing payment methods and processing future charges, and automated reconciliation that keeps records accurate and audit-ready from invoice through collection. We'll also share our vision for Finance AI and where it's headed. Whether your priority is operational efficiency, cash flow, or financial accuracy, this session will show how our latest capabilities support your goals across the finance and operations ecosystem.and keep information accurate and real-time across platforms. We'll also share our vision for Finance AI and where it's headed. Whether your priority is operational efficiency or financial accuracy, this session will show how our newest capabilities support it across the finance and operations ecosystem.
Inventory Expertise: Advanced Configuration, Packages & Invoicing in Elite (Focus on Power Users)
Amber Lough, Michelle Hannaford
Wednesday September 16, 2026 11:30 AM - 12:15 PM EDT Richardson B
Elite
Less Chasing, More Delivering: The Future of Event Sales, Planning and Ops
Carissa Harrison, OnYou Kang
Wednesday September 16, 2026 10:30 AM - 11:15 AM EDT Richardson CD
Enterprise, General, Elite
For Sales, Planning, and Ops teams. The stretch between a signed contract and a finished event is mostly chasing: frequent updates, handoffs, and last minute changes. We're sharing what's to come for sales and an early look at the direction we're exploring for event planning and operations, as Momentus becomes an AI-powered system of intelligence and action, and what it will look like when the system delivers the details for you.
Inventory Essentials: Setting the Stage for Successful Events (Beginner-Focused)
Amber Lough, Michelle Hannaford
Wednesday September 16, 2026 10:30 AM - 11:15 AM EDT Richardson B
Elite