Benchmarking usability in national patient portals Passed
Wednesday May 15, 2024 10:35 - 10:45 A1
Lecturer: Sari Kujala
Track: DOME -A Nordic Benchmarking Battle – who has the best national patient portal?
In the NORDeHEALTH project, we benchmarked the usability of Estonian, Finnish, Norwegian, and Swedish patient portals offering access to EHR. In this presentation, Sari Kujala from Aalto University will tell us more about the results. Which country had the best System Usability Score? What were the most positive and negative experiences across countries?
The results of the study are available in the open access article: S. Kujala, S. Simola, B. Wang, H. Soone, J. Hagström, A. Bärkås, I. Hörhammer, Å. Cajander, A. Johansen Fagerlund, B. Kane, A. Kharko, E. Kristiansen, J. Moll, H. Rexphepi, M. Hägglund, M.A. Johansen, Benchmarking usability of patient portals in Estonia, Finland, Norway, and Sweden, International Journal of Medical Informatics 181 (2024) 105302. https://doi.org/10.1016/j.ijmedinf.2023.105302.
Topic
User Experience (UX)
Seminar type
Live broadcast
Lecture type
Presentation
Objective of lecture
Other
Level of knowledge
Intermediate
Target audience
Management/decision makers
Politicians
Organizational development
Technicians/IT/Developers
Researchers
Students
Care professionals
Healthcare professionals
Patient/user organizations
Keyword
Patient centration
Innovation/research
Usability
Conference
Vitalis
Lecturers
Sari Kujala Lecturer
Senior University Lecturer
Aalto University
I am a senior university lecturer at Department of Computer Science, Aalto University, Finland. In the NORDeHEALTH project, we benchmarked the usability of Estonian, Finnish, Norwegian, and Swedish patient portals offering access to EHR. The results of the study are available in the open access article: S. Kujala, S. Simola, B. Wang, H. Soone, J. Hagström, A. Bärkås, I. Hörhammer, Å. Cajander, A. Johansen Fagerlund, B. Kane, A. Kharko, E. Kristiansen, J. Moll, H. Rexphepi, M. Hägglund, M.A. Johansen, Benchmarking usability of patient portals in Estonia, Finland, Norway, and Sweden, International Journal of Medical Informatics 181 (2024) 105302. https://doi.org/10.1016/j.ijmedinf.2023.105302.