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Enhancing Person-Centred Care: Implementation of a Tool for Organisational Learning and Measurement Passed

Wednesday May 15, 2024 09:45 - 09:51 G2

Moderator: Erna Haraldsdottir
Presenters: Stine Thorsted, Åsa Waldo

Track: Practice-based Implementation and Knowledge Translation

Swedish healthcare aims to provide person-centred care based on patients’ needs, preferences and resources. In 2021, the Swedish Agency for Health and Care Services Analysis pointed out that the goals for patient involvement in healthcare have not yet been fully achieved by Swedish health care providers. To successfully implement person-centred care, healthcare organisations require tools for continuous learning and systematic monitoring at both individual and group levels. The Swedish standard ‘Patient involvement in health care – Minimum requirements for person-centred care’ (SS-EN 17398:2020) outlines key aspects of a practice-based approach to person-centred healthcare. The aim of this presentation is to introduce a tool based on the minimum requirements defined in the standard. This tool has been developed to facilitate organisational learning and measurement of person-centred care. It comprises both the organisational level, where administrative managers and management teams can learn how to improve conditions for person-centred care, and the point-of-care level, where clinicians can develop person-centred care for patients. It includes sets of questions designed for discussion and reflection within teams, occupational groups, and management teams, as well as rating scales to enable self-assessment for estimating the extent of performed person-centred care. The tool has been developed and tested in collaboration with managers, clinicians, organisational development specialists, and patient peer supports within Office for Psychiatry, Habilitation and Technical Aids in Region Skåne. Currently, it is being implemented in three distinct departments: Sight, hearing and deafness, Forensic psychiatry, and Habilitation. Preliminary results indicate that the tool effectively enhances the identification of improvement opportunities for both practice and management towards more person-centred care. Examples include changed routines, strengthened child focus, improved competence in communication methodology, real-time documentation, and establishment of patient expert councils. Potential improvements in person-centred care need to be verified and supplemented with feedback and data from the patients themselves. 

Language

English

Seminar type

Pre-recorded + On-site

Lecture type

Orals

Conference

GCPCC

Authors

Åsa Waldo, Stine Thorsted

Lecturers

Profile image for Erna Haraldsdottir

Erna Haraldsdottir Moderator

Professor in Nursing
Queen Margaret University

Professor in Nursing, Deputy Head of Nursing and Director of the Centre for Person-centred Practice Research at Queen Margaret University. Since completing my nursing degree in Iceland, palliative care has been my field of practice and research. I have led on a number of person-centred practice development projects , educational teaching programmes and research projects in palliative care both nationally and internationally. I also serve on a number of development groups in relation to palliative care education and research and have published widely in palliative care research journals.



Stine Thorsted Presenter

Health Care Strategist
Region Skåne

PhD Sociology

Åsa Waldo Presenter

Health care strategist
Region Skåne

PhD in Sociology.
Work with R&D in the Office for Psychiatry, Habilitation and Technical Aids in Region Skåne.