Poster can be found in location 51.

Background: For many patients, registered nurses in primary care are the first point of contact with healthcare services. Registered nurse-patient consultations are increasingly taken place as an alternative to doctor-patient consultation when such are not urgently needed. For primary care to be effective, it should be tailored to meet patients’ health needs and expectations. Interpersonal aspects of healthcare consultations have been found to contribute substantially to a patient's perception of the quality of primary care delivery. A poor experience can result in mistrust and heightened anxiety, even when healthcare decisions or treatment have been beneficial. Still, patients’ preferences regarding expectations and experiences with registered nurse consultations are unknown and so does the extent to which nurses meet patients’ preferences. Aim: To explore patients’ expectations and experiences in primary care consultations with registered nurses    Methods: To assess to what extent registered nurses met patients’ preferences regarding nurse-patient consultations, the Quality of care through the patients’ eyes (QUOTE-COMM) questionnaire was given to a total of 150 patients to answer before the consultation (I), directly after the consultation (II), and at two weeks follow-up (III). These data were gathered between September 2023 and February 2024. Results: Overall, patients had high pre-consultation expectations, both instrumental, problem-solving aspects of the consultations and of the affective, emotion-focused aspects. At post-consultation, patients rated their experiences equally high. To a large extent nurse visits were found to meet patients’ preferences. Conclusion: This study contributes to research into the evaluation of nurse-led primary care services, needed for guidance of first point of contact. The findings indicate that nurse-patient consultations meet patients' needs and preferences of communication and interaction.