Huvudbild för Vitalis 2026

Workshop: Designing digital health that works for everyone: a practical workshop on the Picker Principles of Digital Health [PCC007]

Onsdag 6 maj 2026 16:00 - 17:00 J1

Workshop leaders: Jenny King, Chris Graham, Molly Hopson

Spår: Workshops

As digital health continues to expand it is important that the use of digital technologies supports the provision of person centred care. This is where the Picker Principles for Digital Health come in. Developed from a review of the literature and engagement with service users and professional stakeholders, they define what matters to most to people and guide providers and commissioners to deliver digital health services that respect peoples’ preferences, needs, and values. The principles cover themes such as data security, clinical safety, inclusivity, and transparency. In this interactive workshop, we’ll introduce and discuss the Picker Principles of Digital Health—a set of values that define what people should experience when using digital health services.  After a short presentation from JK to introduce the principles, we’ll use a live poll (via Mentimeter) to explore questions such as which principles participants find most important, which would make the biggest difference, and which are the hardest to design and implement.  Then, in groups facilitated by the other authors, we’ll look at scenarios involving digital health use (e.g., booking an appointment, remote consultation, using a health app etc). Groups will be given a realistic but flawed digital health journey and asked to identify which principles are being violated. That is where the user experience breaks down and falls short of what people should reasonably expect. We’ll then ask the groups how they’d reimagine the scenario, redesigning the experience to better reflect the principles and meet people’s needs. We will use pens and post-its to record the discussion.  Finally, we’ll reconvene to one group providing feedback in a plenary discussion.  This session is designed for anyone looking to make digital health more person centred and inclusive. 
Språk

English

Konferens

GCPCC

GCPCC Seminarietyp

Workshop

GCPCC Kod

PCC007

Föreläsare

Jenny King Workshop leader

Chris Graham Workshop leader

Chris is the CEO of Picker, a leading international charity that exists to promote and improve person-centred care. A researcher by background, Chris has particular expertise in measuring, understanding, and using people’s experiences of health and care and has worked with partners around the world to develop approaches to gathering feedback from patients, service users and staff. This has included extensive work on the development of the NHS Staff and Patient Survey Programmes, two of the largest programmes of their kind anywhere in the world.
As well as his work at Picker, Chris is a National Institute of Health Research (NIHR) faculty member and a non-executive director at the Professional Records Standards Body (PRSB). He is also part of the NIHR Quality, Safety, and Outcomes of Health and Social Care Policy Research Unit. Chris studied Experimental Psychology at Pembroke College, University of Oxford.

Molly Hopson Workshop leader