Introduction Healthcare navigation represents a person-centred care approach to care that supports individuals in identifying and accessing appropriate care, while enabling them to make informed decisions regarding their well-being and treatment based on their needs, values, and preferences. Healthcare navigation services are especially helpful for individuals experiencing new-to-them diagnoses, chronic complex health conditions and additional equity denying systematic barriers related to the unique physical and sociocultural economic factors they live with. Healthcare navigation programs continue to grow both globally, and in scope of health conditions including cancer care, mental health, Alzheimer’s, pediatric care, and others. Thus, navigation programs and navigator (community, peer, and professional patient navigators) roles and training are increasingly being formalized to ensure consistency and quality of support, and person-centred care must stay foundational to the design, development, delivery, and evaluation of healthcare navigation programs. Methods This multi-phased qualitative, peer-led project included a team of 12 peer researchers. In Phase 1, they conducted an environmental scan of existing navigation services and navigator training programs in Alberta, Canada. In Phase 2, two groups were created, Navigator and Navigated. Focus groups and interviews were conducted to understand experiences and perspectives from both groups and thematically analyzed to develop key themes. Results An environmental scan identified 15 navigation services programs for a broad range of health conditions and services, and five navigator training programs. Thematic analysis emerged three key themes for Navigated, four key themes for Navigators, and five recommendations related to experiences, best practices, and gaps in existing programs. Conclusion In sum, we will describe how a person-centred care framework remains foundational to the design, delivery, and evaluation of healthcare navigation service and training programs. This can ensure improved, equitable healthcare access and health outcomes through identifying and coordinating individual needs, values, and preferences to effectively inform shared decision- making.