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A systematic review of evidence on the links between patient experience and safety [PCC109]

Wednesday May 6, 2026 09:00 - 11:15 Poster Arena

Track: Poster session, Evaluation of Interventions

Patient experience and patient safety are two important components of care quality. Traditionally, patient experience and patient safety have been addressed as separate domains and relatively few studies have provided an evidence-based exploration of whether and how they are related. This presentation shares findings from a systematic review that examines the extent, nature, and strength of associations between patient experience and safety. PRISMA guidelines were used to design this review. A search of PubMed was undertaken to identify studies published between 2000 and 2023 that explored links between patient experience and patient safety outcomes, including adverse events, medical errors and avoidable harm. 2925 articles were identified and after screening of abstracts, 117 articles were included for full review, and at time of writing 46 of these are being considered for data extraction. Whilst final results from this review will not be available until Autumn 2025, preliminary analysis indicates that studies span a diverse range of healthcare contexts, including inpatient, maternity and primary care settings. They cover various clinical procedures and specialties, from bariatric surgery and endoscopy to radiological services and care for rheumatoid arthritis. Methodologically, the studies reflect variation, using different quantitative approaches and data sources such as safety indicators and outcomes, and self-report surveys (including on care experiences and perceptions of safety). This diversity reflects the broad relevance of the link between patient experience and safety across different healthcare systems, whilst also highlighting challenges in synthesis due to different data collection methods and outcome measures. This presentation is designed for anyone interested in the intersection of patient experience and patient safety.
Language

English

Conference

GCPCC

GCPCC Code

PCC109