Healthcare navigation services are essential to individuals needing to access appropriate care in increasingly complex health systems, especially so for those facing systemic and other equity-denying barriers. Understanding the healthcare navigation landscape and experience is important to addressing gaps in service and training programs to improve healthcare experiences and health outcomes. Our Patient and Community Engagement Research (PaCER) team, comprised 12 individuals from diverse backgrounds. We received training, designed and carried out a qualitative study to understand the experiences of both navigators and those navigated in the healthcare system in Alberta, Canada.   Methods: Participants were adults, residents of Alberta, and either had been navigated in or with experience as healthcare navigators. COLLECT focus group and interview data were collectively and iteratively analyzed. A thematic analysis approach identified key themes and subthemes. COLLECT participants were invited back to REFLECT focus groups for member-checking. The ethnocultural, linguistic diversity of our research team and trusted community connections meant we could recruit participants who would otherwise be missed in this research. Focus groups and interviews were offered in 11 languages. Results & Impact The team identified 15 healthcare navigation programs in Alberta. These offered services for: (1) cancer care, (2) diabetes, (3) mental health, (4) disabilities, (5) life transitions, and (6) newcomers. The Navigated team identified three themes: (1) participants situation and circumstances, (2) navigation experience, and (3) participants perspective. The Navigator team identified four themes: (1) need for healthcare navigators, (2) navigator role, (3) current best practices and challenges, and (4) training and support. Collectively these informed five recommendations related to improving program delivery. Conclusion Understanding healthcare navigation experiences and  perspectives  is essential to identifying best practices and gaps. The results of this peer-to-peer study share essential insights from diverse individuals to inform the continued improvement of essential healthcare navigation programs going forward.