By 2030, Swedish health care should have become more efficient and accessible. To support this effort towards patient-centered and value-based care, the Patient Contract concept has been introduced. It aims to foster patient participation in their care and treatment, cooperation and coordination among patients and health care providers, and accessibility of care and information to patients. But how can Swedish health care institutions use the Patient Contract concept in improving their infrastructure and services?

We present the results of a project conducted by students of an IT and Society course at Uppsala University in cooperation with Uppsala University Hospital during fall 2020. We carried out a situation analysis of the booking systems, video meetings, and patient information (the information about diseases and conditions available to the public) at Uppsala University Hospital through the lens of the Patient Contract concept. Patients’, relatives’, and staff’s needs were taken into account. Our results revealed a lack of consistency and integration of booking systems, administrative issues with video meetings, and a need for socialization among patients. On this basis, we make recommendations as to what measures could help Uppsala University Hospital (and potentially other Swedish health care institutions) fulfill the goal of Efficient and Accessible Care 2030.

With this presentation, we aim to inspire the audience to be a part of the improvement of health care and work towards efficient and accessible care. In our concluding Q&A, we want to encourage a discussion of the first steps in this process and provide a platform to exchange future health care experiences. How can the Patient Contract be of use, and what is its potential?