Agenda

This is an exclusive behind-the-scenes tour of Truist Field, home of the Charlotte Knights, offered at no additional cost to Illuminate attendees. Registration must be completed before August 31. Capacity is limited to 100, with a waitlist available.

Twenty-five minutes with Ask Mo, the assistant that answers questions about your venue and your platform without you going to find the report. Learn what it handles now, where the answers got noticeably better, and what it's still learning.

For decades, venue teams have built room diagrams in disconnected CAD tools, then manually re-created service orders and work orders from scratch — a process ripe for errors and wasted hours. This session explores how embedding live, bidirectional diagramming directly into venue management software closes that gap, letting diagrams and service orders update each other in real time. We'll walk through the operational pain points this solves, the design decisions behind syncing diagrams to live event data, and what early adopters are already seeing in their day-to-day workflows. Attendees will leave with a clear picture of how this shift can streamline setup accuracy and reclaim significant staff time.

Meet your Customer Success team, the strategic partner you may not have realized was already in your corner. In this session, we'll clear up who we are, how we're different from other teams you work with at Momentus, and how Elite customers can put us to work for long-term adoption, growth, and platform optimization. You'll also get to meet the people behind the team in person, including a face you'll probably recognize: Michael Becker, Senior Customer Success Manager and star of more training webinars than we can count, along with Joel Nisbett, Sr. Manager of Customer Success. Walk away knowing exactly who to contact, a direct line to reach us, and a few new friends in your corner, all in service of unlocking more success as a Momentus customer.

Move past the reports you inherited and build the views your leadership actually asks for, using AI to get from question to answer without a data team in the middle. 

Join the  conversation on financial topics that matter most. This customer- and consultant-led roundtable session is designed for teams who want to share challenges, compare approaches, and explore practical strategies for managing financial workflows in Momentus. From billing and pricing to reporting and process alignment, attendees will leave with fresh ideas, real-world perspectives, and actionable takeaways they can bring back to their own organization.Roundtable discussion with your peers. No Agenda, No Slides, just an open dialogue.

This roundtable brings together IT professionals, system managers, analysts, and developers to explore common challenges and share strategies. While participation isn’t limited to those in technical or system administration roles we expect most attendees will bring experience working at this scale and complexity, many within conventions, exhibitions and events companies. The focus is on the problems you’re solving and the approaches that work, not on specific Momentus products.Roundtable discussion with your peers. No Agenda, No Slides, just an open dialogue.

Connect with other sales and marketing professionals to explore strategies for driving demand, managing pipelines, and promoting events. Hear what’s working for your peers and bring your own ideas, challenges, and wins to the table. Roundtable discussion with your peers. No Agenda, No Slides, just an open dialogue.

This roundtable brings together event professionals who plan and execute events for an open discussion on shared challenges and strategies. Connect with peers who work at a similar scale, exchange ideas, and learn how others are approaching the same issues (whether or not they use the Momentus products to solve them). The conversation is centered on the challenges you’re solving and the solutions that are working. Roundtable discussion with your peers. No Agenda, No Slides, just an open dialogue. 

Every venue has workflows no vendor will ever ship for you. This working session previews the Agent Builder, where your team describes a process in plain language and Momentus builds the agent to run it. You'll see early designs, work through your own use cases with the team that's building it, and tell us where we have it wrong.

Sign up for a 20-minute one-on-one session with a Momentus expert on a subject you want to dig into. Space will be limited for one-on-one meetings. Pre-registration is required and is open. Submit a meeting request using this link.

Updating a seat map or pulling a report shouldn't require a support ticket. This deep-dive demo session shows just how easy Momentus Ticketing makes it to stand up a ticket shop, update seat maps, and run reports - and how it all connects to your broader Momentus deployment.

With the v26.3 rollout fresh in everyone's mind, this is the spot to talk real talk about how you test before an upgrade, how you actually read release notes, and how you catch the surprises before they catch you. Bring your process, bring your close calls, leave with a better game plan for next time.Roundtable discussion with your peers. No Agenda, No Slides, just your real examples in action. 

Every great performance runs on more than talent — it runs on payroll, compliance, and staffing done right. Cast & Crew shares how venues, arenas, and productions of all sizes are removing operational friction with connected technology and hands-on expertise, show after show.