
Agenda
Track
Celebrating You: Awards Luncheon & Closing Reflections
Melora Cybul
Thursday September 17, 2026 12:15 PM - 1:15 PM EDT Richardson CD
Enterprise, General, Elite
Roundtables: Event Planning, Services and Operations
Amy Durbin, Graeme Bice, Jillian Stangret, Kaitlyn McAdams
Thursday September 17, 2026 11:15 AM - 12:00 PM EDT Richardson CD
Elite, General, Enterprise
This roundtable brings together event professionals who plan and execute events for an open discussion on shared challenges and strategies. Connect with peers who work at a similar scale, exchange ideas, and learn how others are approaching the same issues (whether or not they use the Momentus products to solve them). The conversation is centered on the challenges you’re solving and the solutions that are working. Roundtable discussion with your peers. No Agenda, No Slides, just an open dialogue.
What’s New in Event Detailing: Working Faster with the New Interface
Amber Lough, Michelle Hannaford
Thursday September 17, 2026 11:15 AM - 12:00 PM EDT Richardson B
Elite
Build Your Own Agent Workshop: A First Look at the Momentus Agent Builder
Jonathan Mahler, Nate Thomas
Thursday September 17, 2026 11:15 AM - 12:00 PM EDT Richardson A
Enterprise, Elite, General
Every venue has workflows no vendor will ever ship for you. This working session previews the Agent Builder, where your team describes a process in plain language and Momentus builds the agent to run it. You'll see early designs, work through your own use cases with the team that's building it, and tell us where we have it wrong.
Roundtables: Finance & Accounting
Barbara Key, Gary Firlit, Marley Kezerian
Thursday September 17, 2026 10:15 AM - 11:00 AM EDT Richardson CD
Elite, Enterprise, General
Join the conversation on financial topics that matter most. This customer- and consultant-led roundtable session is designed for teams who want to share challenges, compare approaches, and explore practical strategies for managing financial workflows in Momentus. From billing and pricing to reporting and process alignment, attendees will leave with fresh ideas, real-world perspectives, and actionable takeaways they can bring back to their own organization.Roundtable discussion with your peers. No Agenda, No Slides, just an open dialogue.
Roundtables: IT & Systems Management
Courtney Covey, Gardy Noel, Joel Nisbett
Thursday September 17, 2026 10:15 AM - 11:00 AM EDT Richardson CD
Enterprise, General, Elite
This roundtable brings together IT professionals, system managers, analysts, and developers to explore common challenges and share strategies. While participation isn’t limited to those in technical or system administration roles we expect most attendees will bring experience working at this scale and complexity, many within conventions, exhibitions and events companies. The focus is on the problems you’re solving and the approaches that work, not on specific Momentus products.Roundtable discussion with your peers. No Agenda, No Slides, just an open dialogue.
Roundtables: Sales & Marketing
Dan Boyd, Katie Eisenbath, Kelli Donahoe, CMP-Fellow
Thursday September 17, 2026 10:15 AM - 11:00 AM EDT Richardson CD
General, Enterprise, Elite
Connect with other sales and marketing professionals to explore strategies for driving demand, managing pipelines, and promoting events. Hear what’s working for your peers and bring your own ideas, challenges, and wins to the table. Roundtable discussion with your peers. No Agenda, No Slides, just an open dialogue.
Work Smarter, Not Harder: Driving Operational Efficiency in Elite
Amber Lough, Michelle Hannaford
Thursday September 17, 2026 10:15 AM - 11:00 AM EDT Richardson B
Elite
Break Up with the Binder: Less Paper, More Power for Event Operations
Jeremy Elmore, Justin Wittrock
Thursday September 17, 2026 10:15 AM - 11:00 AM EDT Richardson A
Enterprise
Break
Thursday September 17, 2026 9:45 AM - 10:15 AM EDT Richardson Pre-Function
Ask Better Questions of Your Data: A Momentus Analytics Deep Dive
Rich Marmura
Thursday September 17, 2026 9:00 AM - 9:45 AM EDT Richardson CD
Elite, General, Enterprise
Move past the reports you inherited and build the views your leadership actually asks for, using AI to get from question to answer without a data team in the middle.
Answers Without the Hunt: Ask Mo in Action
Nate Thomas, Tim O'Connor
Thursday September 17, 2026 8:30 AM - 8:55 AM EDT Richardson CD
Enterprise
Twenty-five minutes with Ask Mo, the assistant that answers questions about your venue and your platform without you going to find the report. Learn what it handles now, where the answers got noticeably better, and what it's still learning.
Design the Room, Then Sell It: Room Diagramming in Momentus Enterprise
Eric Blouin, Rob Rebman, Seth Halvaksz
Thursday September 17, 2026 8:30 AM - 8:55 AM EDT Richardson B
Enterprise
For decades, venue teams have built room diagrams in disconnected CAD tools, then manually re-created service orders and work orders from scratch — a process ripe for errors and wasted hours. This session explores how embedding live, bidirectional diagramming directly into venue management software closes that gap, letting diagrams and service orders update each other in real time. We'll walk through the operational pain points this solves, the design decisions behind syncing diagrams to live event data, and what early adopters are already seeing in their day-to-day workflows. Attendees will leave with a clear picture of how this shift can streamline setup accuracy and reclaim significant staff time.
The Customer Success Team: Your Not-So-Secret Weapon
Joel Nisbett, Michael Becker
Thursday September 17, 2026 8:30 AM - 8:55 AM EDT Richardson A
Elite
Meet your Customer Success team, the strategic partner you may not have realized was already in your corner. In this session, we'll clear up who we are, how we're different from other teams you work with at Momentus, and how Elite customers can put us to work for long-term adoption, growth, and platform optimization. You'll also get to meet the people behind the team in person, including a face you'll probably recognize: Michael Becker, Senior Customer Success Manager and star of more training webinars than we can count, along with Joel Nisbett, Sr. Manager of Customer Success. Walk away knowing exactly who to contact, a direct line to reach us, and a few new friends in your corner, all in service of unlocking more success as a Momentus customer.
Illuminate Party at Truist Field
Wednesday September 16, 2026 7:00 PM - 10:00 PM EDT Truist Field
Elite, Enterprise, General
Tour: Truist Field
Wednesday September 16, 2026 6:00 PM - 7:00 PM EDT Truist Field
Elite, Enterprise, General
This is an exclusive behind-the-scenes tour of Truist Field, home of the Charlotte Knights, offered at no additional cost to Illuminate attendees. Registration must be completed before August 31. Capacity is limited to 100, with a waitlist available.
Where Events Get Stuck: 5 Venue Bottlenecks and How to Break Through with Momentus
Jeremy Elmore, Justin Wittrock
Wednesday September 16, 2026 4:30 PM - 5:15 PM EDT Richardson CD
Enterprise
Momentus Elite Operations Hub
John Schettler, Trista Whitehead
Wednesday September 16, 2026 4:30 PM - 5:15 PM EDT Richardson B
Elite
Learn more about how to use Elite's new Operations Hub to streamline your complex event operations in Momentus Elite with centralized information, timely updates, and progress tracking.
Getting Paid Faster: Smarter AR Tools & Reporting
Marley Kezerian
Wednesday September 16, 2026 4:30 PM - 5:15 PM EDT Richardson A
Enterprise
From Data to Decisions: KPIs That Matter for Venue Leaders
Jeremy Elmore, Justin Wittrock
Wednesday September 16, 2026 3:30 PM - 4:15 PM EDT Richardson CD
Enterprise