
Agenda
Track
What We've Built with AI (Look What I Made AI Do)
Katie Eisenbath
Thursday September 17, 2026 16:00 - 16:25 EDT Richardson CD
General
No slides, no pressure, just show-and-tell energy. If you've messed around with Claude, ChatGPT or any AI tool and built something even a little bit cool, bring it. Dashboards, automations, weird time-savers, whatever. Come brag a little and leave with three ideas you didn't have before, Momentus related or not.
Demo of Momentus Ticketing
Rob Rebman
Thursday September 17, 2026 16:00 - 16:45 EDT Richardson A
General
Prepping for Your Next Upgrade (Choose Your Own Adventure)
Amy Durbin
Thursday September 17, 2026 15:30 - 15:55 EDT Richardson CD
Enterprise
With the v26.3 rollout fresh in everyone's mind, this is the spot to talk real talk about how you test before an upgrade, how you actually read release notes, and how you catch the surprises before they catch you. Bring your process, bring your close calls, leave with a better game plan for next time.
The New Admin Survival Guide (Welcome to the Deep End)
Joel Nisbett
Thursday September 17, 2026 15:00 - 15:25 EDT Richardson CD
General
Bringing on a new admin is basically handing someone the keys to a car with no manual. This roundtable is for people who've figured out what actually works before formal training kicks in: cheat sheets, buddy systems, "don't touch that button" lists. Come share what you built, steal what works for someone else.
Sales AI: Resources & Proposal
Carissa Harrison
Thursday September 17, 2026 15:00 - 15:25 EDT Richardson A
General
From what the client asked for to a proposal you'd actually send. Twenty-five minutes on how resources and inventory get matched to a request and assembled into a proposal, so your team stops rebuilding the same document from scratch.
Steal My Dashboard (Finders Keepers)
Martin Stephens
Thursday September 17, 2026 14:30 - 14:55 EDT Richardson CD
General
For the customers who've been heads-down building out analytics and dashboards, this is your stage. Show what you made, why you made it, and what problem it solved. Everyone else walks away with a shortcut they didn't have to build themselves.
Sales AI: Calendar & Holds
Carissa Harrison
Thursday September 17, 2026 14:30 - 14:55 EDT Richardson A
General
Holds, conflicts, and the calendar conversations that eat a booking team's week. See how booking instructions get interpreted, how conflicts surface and get resolved, and what it's like to work your calendar through chat instead of a grid.
Building Your Best-in-Class Tech Stack (Who Else Are You Seeing?)
Barbara Key
Thursday September 17, 2026 14:00 - 14:25 EDT Richardson CD
General
Nobody runs Momentus in a vacuum. Come talk shop about the other tools sitting next to it in your workflow, what's carrying its weight, and where you've found yourself thinking "man, I wish Momentus just did this natively." Good excuse to swap notes with other admins and maybe find your next integration idea.
Sales AI: Opportunity Scoring
Carissa Harrison
Thursday September 17, 2026 14:00 - 14:25 EDT Richardson A
General
Not every inquiry is worth the same to your venue, and a generic score won't tell you which. This session covers what goes into an opportunity score and how to tune the weighting to your venue's economics rather than someone else's. For sales leaders deciding where the team spends its time.
Tour: Spectrum Center
Thursday September 17, 2026 14:00 - 15:00 EDT Off-site
General
This is an exclusive behind-the-scenes tour of the Spectrum Center, offered at no additional cost to Illuminate attendees. Register by August 31. Capacity is limited to 50, with a waitlist available.
The Momentus Secrets Nobody Tells You (Ask Us How We Know)
Jillian Stangret, Jillian Stangret, Michael Becker, Michael Becker
Thursday September 17, 2026 13:30 - 13:55 EDT Richardson CD
General
Every power user has a few tricks they picked up the hard way. This is the roundtable to pool them: shortcuts, workarounds, settings nobody reads the docs on. Come with at least one tip to trade and leave with a notebook full of new ones.
Ask the Expert: Speed & Substance (Link to Register in Description)
Thursday September 17, 2026 13:30 - 17:00 EDT Richardson B
General
Sign up for a 20-minute one-on-one session with a Momentus expert on a subject you want to dig into. Space will be limited for one-on-one meetings. Pre-registration is required and is open. Submit a meeting request using this link.
Sales AI: Opportunity Nurturing
Carissa Harrison
Thursday September 17, 2026 13:30 - 13:55 EDT Richardson A
General
Twenty-five minutes on how Momentus handles the inquiries piling up in your inbox: duplicates caught before they become two records, instructions given in plain email, details pulled out of the message and into the opportunity.
Celebrating You: Awards Luncheon & Closing Reflections
Melora Cybul, Steve Mackenzie
Thursday September 17, 2026 12:00 - 13:15 EDT Richardson CD
General
Roundtables: Event Planning, Services and Operations
Amy Durbin, Graeme Bice, Jillian Stangret, Kaitlyn McAdams
Thursday September 17, 2026 11:15 - 12:00 EDT Richardson CD
General
This session brings together event professionals who plan and execute events for an open discussion on shared challenges and strategies. Connect with peers who work at a similar scale, exchange ideas, and learn how others are approaching the same issues (whether or not they use the Momentus products to solve them). The conversation is centered on the challenges you’re solving and the solutions that are working. If you have any topics you would like considered, please reach out to Illuminate@gomomentus.com.
What’s New in Event Detailing: Working Faster with the New Interface
Amber Lough, Michelle Hannaford
Thursday September 17, 2026 11:15 - 12:00 EDT Richardson B
Elite
Build Your Own Agent Workshop: A First Look at the Momentus Agent Builder
Jonathan Mahler, Nate Thomas
Thursday September 17, 2026 11:15 - 12:00 EDT Richardson A
General
Every venue has workflows no vendor will ever ship for you. This working session previews the Agent Builder, where your team describes a process in plain language and Momentus builds the agent to run it. You'll see early designs, work through your own use cases with the team that's building it, and tell us where we have it wrong.
Roundtables: IT & Systems Management
Courtney Covey, Gardy Noel, Joel Nisbett
Thursday September 17, 2026 10:15 - 11:00 EDT Richardson Pre-Function
General
This session brings together IT professionals, system managers, analysts, and developers to explore common challenges and share strategies. While participation isn’t limited to those in technical or system administration roles we expect most attendees will bring experience working at this scale and complexity, many within conventions, exhibitions and events companies. The focus is on the problems you’re solving and the approaches that work, not on specific Momentus products. If you have any topics you would like considered, please reach out to Illuminate@gomomentus.com.
Roundtables: Sales & Marketing
Katie Eisenbath, Kelli Donahoe, CMP-Fellow
Thursday September 17, 2026 10:15 - 11:00 EDT Richardson CD
General
Connect with other sales and marketing professionals to explore strategies for driving demand, managing pipelines, and promoting events. Hear what’s working for your peers and bring your own ideas, challenges, and wins to the table. If you have any topics you'd like considered, please reach out to Illuminate@gomomentus.com.
Work Smarter, Not Harder: Driving Operational Efficiency in Elite
Amber Lough
Thursday September 17, 2026 10:15 - 11:00 EDT Richardson B
Elite