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Delivering customer experience magic Passed

Monday June 20, 2022 16:15 - 17:15 HKT Keynote

Speaker: Duncan Wardle
Moderator: Darren Chan

Do you ever wonder why most of your best ideas come to you in the shower, on the commute, while falling asleep, or some other such place? 

Have you ever pitched a new idea, only to watch it get diluted or killed as it moves through the processes? 

Have you ever wondered how Walt Disney came up with the idea for Disneyland or how Netflix completely revolutionized the movie industry?

Throughout the Innovation Workshop, Duncan will give each participant a unique set of Innovation Tools and Techniques – ones honed during his tenure at Disney as Head of Innovation and Creativity. It’s the same tool kit he uses today to teach innovation at companies like Apple, Amazon, and universities like Yale and Harvard.


Leadership lessons that you’ll learn from this session:

  • Each participant will learn how to use the Creative Behaviors. 

  • The team will learn how to transfer the power of “my idea” to “our idea”, accelerating the opportunity to actually get it done. 

  • The workshop is designed to engage both introverts & extroverts, and all three learning styles. 

  • The workshop will cover the 2 Lateral Thinking Tools that help get people out of their “River of Thinking” (their expertise) and allow them to innovate. 

  • Everyone will have a common language around Innovation & Creativity. 

  • The participants will learn how to use powerful storytelling techniques to convey ideas. 

Speakers

Profile image for Duncan Wardle

Duncan Wardle Speaker

Former Head of Innovation & Creativity
Disney

As Head of Innovation and Creativity at Disney, Duncan and his team helped Imagineering, Lucasfilm, Marvel, Pixar, and Disney Parks to innovate, creating​ magical new storylines and experiences.​

He now brings his extensive Disney expertise to audiences around the world using a unique approach to Design Thinking, helping people capture unlikely connections, leading to fresh thinking and disruptive ideas.​

Delivering a series of keynotes, workshops and ideation forums, his unique Innovation toolkit helps companies embed a culture of innovation into everyone’s DNA.​

Duncan is a multiple TED speaker and contributor to Fast Company, Forbes & the Harvard Business Review. He teaches innovation Master Classes at Yale, Harvard, and Edinburgh University.​

Duncan's website: https://duncanwardle.com/

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Darren Chan Moderator

Finance Director, North Asia Food
DFI Retail Group