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Panel: Improving the Patient’s Medical Home: Implementing PC-QIs in Primary Care in Alberta [PCC074]

Wednesday May 6, 2026 11:15 - 12:15 G3

Workshop leader: Matthew Luzentales-Simpson
Panelists: Kalpana Thapa Bajgain, Marina Rosa Filezio, Kimberly Manalili, Paul Paul Fairie, Maria J Santana

Track: Implementation and Knowledge Translation

Background The Patient’s Medical Home (PMH) is a Canadian model for high-functioning primary care, emphasizing Person-Centred Care (PCC) as a core objective. The PMH underscores continuous quality improvement (CQI) as an essential mechanism for enhancing care quality, patient safety, and system performance. Here, we highlight our quality implementation program, which incorporates CQI into primary care. Our team co-developed, validated, and prioritized Person-Centred Quality Indicators (PC-QIs) through national collaboration with patients, communities, decision makers, and providers. PC-QIs are measurement-based quality improvement (QI) tools that compare a patient’s actual primary care experience to an ideal, person-centred care experience. PC-QIs are derived from patient’s experiences, obtained systematically through Patient-Reported Experience Measures (PREMs). Lower PC-QI scores have been associated with additional unplanned care use following in-patient discharge, demonstrating potential to identify opportunities to improve patient outcomes and system performance. Implementation Implementation plans were co-designed with six primary care , using the Quality Improvement Framework, which describes steps towards high-quality implementation. Barriers and enablers to implementation were identified through semi-structured interviews with decision makers, using the updated Consolidated Framework for Implementation Research, then matched to implementation strategies using the Expert Recommendations for Implementing Change tool to adjust implementations, locally. Partnerships To facilitate and sustain implementation, we partnered with the provincial health quality organization to administer their primary care PREM, enabling routine capture of patient-reported experiences. We also partner with patients, via the PC-QI Patient Advisory Council to integrate patient perspectives into the implementation. Training In partnership with local QI staff, patient partners, and primary care providers, we have co-developed a “Train-the-Trainer” style program, which is predicted to support provider understanding and adoption of PC-QIs. We will evaluate provider perspectives of the program using semi-structured interviews, and surveys. We also reflect on the challenges encountered and we will present evaluation findings to date.
Language

English

Conference

GCPCC

GCPCC Seminar type

Panel

GCPCC Code

PCC074

Lecturers