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Looking through the magnifying glass: discovering and uncovering workplace culture using a person-centred observation tool [PCC089] Passed

Thursday May 7, 2026 08:45 - 09:00 G4

Moderator: Joanne M Fuller
Presenter: Corinne Auer

Track: Orals Comprehensive & Integrated Care

Background: Workplace culture impacts fundamentally on the provision of person-centred care. Taking a closer look at the workplace culture gives insight into and helps understanding how things are and how they are done in a particular setting. As workplace culture at the micro level directly influences the care provided, this is a vital step in transforming a culture towards person-centredness. Instruments support structuring this process and offer opportunities to include team members. Aim: Assessing the current workplace culture was the first aim of my PhD research on person-centred culture in a Swiss cancer outpatient clinic: A participatory inquiry. Methods: Data were collected through sequences of workplace observations using the Workplace Culture Critical Analysis Tool revised (WCCAT-r) (Wilson et al. 2020). In a second step, semi-structured conversational interviews taking up findings from the workplace observations completed the assessment of the current workplace culture. The observational data were analysed using a participatory creative hermeneutic approach involving the co-researchers (healthcare professionals and service users) enrolled in the PhD research. Analysis and findings from the conversational interviews are presented in a separate presentation. Findings: Two overarching themes - interpersonal relationships and competence - with four subthemes each, were found, describing person-centred aspects of the current culture. Conclusions: Workplace observations guided by the WCCAT-r offer insights in, and support describing the current workplace culture in terms of person-centredness. The experiences made by using the WCCAT-r are helpful for future use of the instrument in the same or different settings.

Language

English

Conference

GCPCC

GCPCC Seminar type

Orals

GCPCC Code

PCC089

Lecturers

Profile image for Joanne M Fuller

Joanne M Fuller Moderator

PhD, MPH, Affiliated GPCC researcher
University of Gothenburg Centre for Person-Centred Care (GPCC) and Institute of Neuroscience & Physiology, Sahlgrenska Academy, University of Gothenburg

My research focuses on medicine taking, medicines’ burden and person-centred care.
I am a registered pharmacist in Sweden with experience from community pharmacy.
Also experienced in clinical trials evaluating remotely delivered person-centred care to persons with chronic conditions and frail older persons. Specific experience in the introduction of digital health to frail older persons.
Now employed as an Education Coordinator (postgraduate) at the Department of Ophthalmology, Sahlgrenska University Hospital (Mölndal Campus).

Profile image for Corinne Auer

Corinne Auer Presenter

CNS
Stadtspital Zürich

Corinne Auer, Erna Haraldsdottir, Karen Rennie, Irena Anna Frei