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Co-development and Evaluation of a Train-the-Trainer program to support physician knowledge and use of PC-QIs in continuous quality improvement [PCC060]

Wednesday May 6, 2026 15:00 - 15:15 G2

Presenter: Matthew Luzentales-Simpson

Track: Tools and Assessments

The Patient’s Medical Home (PMH) is a Canadian vision for primary care that describes the foundations of a healthcare system to achieve Person-Centred Care (PCC). In addition, the PMH also describes the importance of continuous quality improvement (QI) and continuing professional development to improve patient safety and enhance the quality and delivery of care. Person-Centred Quality Indicators (PC-QIs) are measurement tools that were co-developed, validated, and prioritized in partnership with decision makers, providers, patients, and community partners. PC-QIs compare patient’s actual experiences, collected systemically using patient-reported experience measures, to the ideal, person-centred care experience. This work describes the implementation of a training program for PC-QI use in primary care, which includes indicators for overall experience, trust in providers, communication, and shared decision-making. Our research team is engaging with patient partners, local QI staff, and primary care providers to co-develop a “Train-the-Trainer” style program, which is composed of 2 phases (Researcher to QI training, and QI to Provider training), including evaluation modules before and after both phases of the training program (Figure 1). This program will specifically train physicians on the use of 3 specific PC-QIs: Overall Experience, Trusting Relationships, and Communication. The program is predicted to support physician understanding, adoption, and maintained use of PC-QIs in their annual quality improvement efforts. Using a mixed methods approach, we will evaluate the effectiveness of the training program, as it relates to physician learning and the appropriate use of PC-QIs using pre- and post-training tests, self-evaluations, and interviews to capture both provider and QI staff perceptions of the program. We will be delivering and evaluating the training program across four academic teaching clinics before the end of the calendar year, and we predict that the evaluation of the pilot training program will inform the implementation of primary care training programs in the future. 
Language

English

Conference

GCPCC

GCPCC Seminar type

Orals

GCPCC Code

PCC060

Lecturers