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Measuring What Matters: A Delphi Study to Define Quality Indicators for Person-Centered Care [PCC056]

Wednesday May 6, 2026 14:30 - 14:45 G2

Presenter: Lina Emmesjö

Track: Tools and Assessments

Background: Person-centered care (PCC) is increasingly viewed as a foundation of high-quality healthcare. However, there is still no shared understanding of how best to measure it. Existing quality indicators often focus narrowly on specific diagnoses or fragmented elements of PCC, and they rarely align with the European standard for patient involvement or the Swedish patient law. This limits the health system’s ability to assess, compare, and meaningfully improve PCC across care settings. Aim: This study seeks to identify and develop a set of consensus-based quality indicators for person-centered care that reflect a broad and holistic view, enabling systematic evaluation across Sweden’s healthcare landscape. Method: A comprehensive literature review laid the groundwork by identifying key domains of person-centered care from previous research and policy documents. Based on this, a Delphi study was launched involving stakeholders from four key groups: healthcare professionals, managers, patients, and informal caregivers. Through multiple rounds of structured questionnaires, participants rated and refined proposed indicators, contributing both expert knowledge and lived experience to the process. Findings: Findings will be possible to present from all four round of the data collection at the time of the conference. Conclusion: This research is generating a validated, stakeholder-informed set of quality indicators that can meaningfully capture person-centeredness in healthcare. The emerging indicators aim to bridge gaps between policy ideals and measurable practice, offering decision-makers actionable tools to evaluate, compare, and strengthen person-centered care across regions and sectors.
Language

English

Conference

GCPCC

GCPCC Seminar type

Orals

GCPCC Code

PCC056

Lecturers

Lina Emmesjö Presenter