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Health and social care staff experiences of person-centred care related to work-related health and job satisfaction: preliminary focus group findings [PCC267]

Wednesday May 6, 2026 12:15 - 13:30 Poster Arena

Presenter: Qarin Lood

Track: Poster

Background: Current health systems need reforms to sustain a thriving workforce that ensures high-quality care. To support sustainable working conditions in health and social care, more knowledge is needed about how staff experience their opportunities to apply person-centred care (PCC) and how this relates to their work-related health and job satisfaction (1). Contributing to addressing this knowledge gap (2), the present study integrates staff experiences to inform the shift towards person-centred and integrated care. Aim: To explore how health and social care staff experience PCC in relation to their work-related health and job satisfaction in hospital, municipal, and primary care settings. Methods: This ongoing study applies focus group methodology. So far, three online focus groups have been conducted with thirteen health and social care staff members and more groups are planned. Heterogeneity is sought by recruiting participants of different sexes, ages, years of working experience and occupational groups, while homogeneity is sought by recruiting participants who share similar experiences and work within comparable organisational settings. Results: Preliminary findings indicate that participants experienced PCC as an ongoing and meaningful approach that should be fostered to sustain work-related health and job satisfaction. Having first-line and senior management who understand PCC and support its application was described as a facilitator. However, organisational shortcomings, such as fragmented care processes, staffing shortages, and high work demands, were perceived as barriers that may lead to feelings of frustration and inadequacy. Conclusions: PCC may be experienced as a meaningful process that supports staff’s work-related health and job satisfaction. Implementing PCC benefits from supportive organisational structures and leadership, with attention to both facilitators and barriers. More comprehensive results will be presented at the conference. References Britten N, et al. (2017). Health Expectations. doi: 10.1111/hex.12468 Gustavsson K, et al (2023). BMJ Open. doi: 10.1136/bmjopen-2022-071178
Language

English

Conference

GCPCC

GCPCC Code

PCC267

Lecturers

Qarin Lood Presenter

Kristoffer Gustavsson, Angela Bångsbo, Andreas Fors, Qarin Lood