Huvudbild för Vitalis 2026
Profilbild för Co-designing Safety and High Reliability From Breakthrough to Zero Harm with Patients, Families and the Frontline [PCC067]

Co-designing Safety and High Reliability From Breakthrough to Zero Harm with Patients, Families and the Frontline [PCC067]

Onsdag 6 maj 2026 11:45 - 12:00 G2

Moderator: Lina Emmesjö
Rapportör: Maria Lyn Quintos-Alagheband, MD

Spår: Orals Organisational Governance

Introduction: While there are numerous reports in the literature of reduction of preventable harm events, sustainability to zero harm remains elusive with isolated approaches. We present our 10-year journey to patient safety by building a holistic scalable model to a culture of high reliability driven by transformational leadership, empowered frontline and patient engagement. Methods: We assessed our existing organizational culture of safety framework for NYU Langone Long Island Children’s services in 2014 and identified multi-tiered strategies for our 10 years culture transformation journey. Major key drivers included: designing programs to embed high reliability organization principles from leadership to frontline, data-informed governance, building Quality Improvement capacity and co-production with our patients and families. Central to our interventions are: 1. The Key Card Change Program - the program leverages the “kamishibai” lean management method to design visual cue cards as a tool for frontline and family partnership in the reduction of hospital acquired conditions (HACs) and driving highly reliable processes for safe care, 2. The deployment of our “people” bundle - HRO training, leadership methods and empowering our team with advanced QI capability 3. In alignment with the Children’s Hospitals Solutions for Patient Safety, ramping up utilization of proactive safety strategies for the past 2 years. Results: We have achieved > 70% reduction in hospital acquired conditions from hospital acquired infections, harms from falls and pressure injuries and unplanned extubations from 2014-2024. With scaling up of our HRO journey with proactive safety culture strategies, we are seeing an improvement in our Serious Safety Events rate for CY 2025. Conclusion:  Culture of Safety is an evolution, not a destination - by investing in our people to enable transformational leadrship and new competencies, co-designing solutions with our families and the frontline and leveling up approaches to proactive safety we have developed a scalable model towards achieving Zero harm. 
Språk

English

Konferens

GCPCC

GCPCC Seminarietyp

Orals

GCPCC Kod

PCC067

Föreläsare

Profilbild för Lina Emmesjö

Lina Emmesjö Moderator

University Lecturer
Centre for Person-centred Care

Lina Emmesjö is a registered nurse with a specialist in geriatrics. She has her clinical background in municipality health care. Her research includes person-centered care on the governance level, person-centered quality indicators, sexual health, digitalization and older persons.

During the conference, she is part of the conference organizing group, holds an oral presentation on person-centered quality indicators, holds a workshop on research methods to reach consensus (Delphi-method), participates in a panel on implementation research, and moderates a session on governance.

Profilbild för Maria Lyn Quintos-Alagheband, MD

Maria Lyn Quintos-Alagheband, MD Rapportör

Chief Quality Officer Children's Services
NYU Grossman Long Island School of Medicine and NYU Langone Hospital LI

Maria Lyn Quintos-Alagheband, MD, Eileen Magri, RN, PhD, Arsenia Asuncion, MD, Ulka Kothari, MD, Amrita Nayak, MD, Ashley Noiman, RN, Estela Noyola< MD, Dinah Thomas, Alexandra Vinci, MD