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From interviews to insights in long-term care: AI models for thematic, sentiment and summarization of interviews to support quality of care [PCC023] Passed

Tuesday May 5, 2026 16:30 - 16:45 G1

Moderator: Vasiliki Mylonopoulou
Presenter: Sil Aarts

Track: Orals Digitalisation & eHealth

In long-term care (LTC), interviews with clients, their families, and care professionals are essential for understanding and improving care quality. Manual analysis of these interviews is labor-intensive and time-consuming. This study presents an AI-approach, using natural language processing (NLP), to automate: 1) thematic analysis, 2) sentiment detection and 3) summary generation. Using 470 interviews (125 manually labelled by experts as reference) we applied discourse-aware segmentation and contrastive machine learning for context-rich textual understanding. Structured prompting ensured coherent, accurate summaries. The NLP models substantially improved the efficiency and consistency of identifying key themes and sentiment from the interviews. Expert evaluations rated the NLP summaries as coherent and factual. Quantitative evaluations, comparing manual expert analyses to NLP, will be presented at the time of the conference. As an open-source tool, this approach facilitates evidence-informed decision-making in daily practice. Moreover, this model is easily transferable to other types of qualitative data, offering broad applicability across healthcare and research contexts

Language

English

Conference

GCPCC

GCPCC Seminar type

Orals

GCPCC Code

PCC023

Lecturers

Profile image for Vasiliki Mylonopoulou

Vasiliki Mylonopoulou Moderator

Associate Prof.
University of Gothenburg

Vasiliki is a Marie Sklodowska-Curie alumna, focusing on Digital Health and Inclusion. She works with and for people with chronic conditions to support them to live independently and remain connected to loved ones and healthcare professionals without compromising their privacy and autonomy. She has worked with healthcare professionals and other stakeholders to support person-centric care services from a design perspective. Her vision is to create an inclusive digital society where the inequalities of the physical world in accessing, understanding, and receiving healthcare are absent.

More about Vasiliki at https://www.vasilikimylo.com/

Profile image for Sil Aarts

Sil Aarts Presenter

Assistant professor
Maastricht University

Sil Aarts, Mohammad Fayazi, Katya Sion