The Customer Success Team: Your Not-So-Secret Weapon

Thursday September 17, 2026 08:30 - 08:55 EDT Richardson A

Moderators: Joel Nisbett, Michael Becker

Track: Elite

Meet your Customer Success team, the strategic partner you may not have realized was already in your corner. In this session, we'll clear up who we are, how we're different from other teams you work with at Momentus, and how Elite customers can put us to work for long-term adoption, growth, and platform optimization. You'll also get to meet the people behind the team in person, including a face you'll probably recognize: Michael Becker, Senior Customer Success Manager and star of more training webinars than we can count, along with Joel Nisbett, Sr. Manager of Customer Success. Walk away knowing exactly who to contact, a direct line to reach us, and a few new friends in your corner, all in service of unlocking more success as a Momentus customer.

Lecturers

Joel Nisbett Moderator

Sr. Manager, Customer Success
Momentus Technologies

After 10+ years with Momentus, Joel is still enthusiastically helping all our customers get maximum value and hopefully have some fun along the way! He enjoys building relationships with clients and helping them get as much value as possible from the platform. Over his tenure, Joel has developed a deep understanding of the system capabilities AND customer needs, and every day he focuses on connecting the dots between the two.

Michael Becker Moderator

Senior Customer Success Manager
Momentus Technologies

Michael is the Senior Customer Success Manager for the Elite venues. He has over ten years of experience working in stadiums, arenas, and theatres prior to joining Momentus. This experience includes Front of House and Security management, event and VIP operations, and risk management. Additionally, Michael led many technology adoption projects and innovation improvements to enhance efficiencies within his team and venue. He enjoys helping the Elite venues improve adoption of the platform, especially in event detailing, operations, and task management.

Cookie	Category	Provider	Expiry	Legal basis	Intention
_production_session_id	Necessary	InvitePeople	Session	Legitimate interest	Stores a unique ID of the InvitePeople-user session. This will allow the user to login into InvitePeople.
order_id	Necessary	InvitePeople	6 hours	Legitimate interest	Stores a unique ID of the current order (shopping cart). This allows the user to add, view, and manage items in their order during the session.
cookie_consent_[ID]	Necessary	InvitePeople	6 months	Legitimate interest	Stores the user's cookie consent preference for a specific Optional cookie policy. The ID in the cookie name refers to the unique identifier of that policy. This ensures the user’s choice—whether accepting all cookies or only necessary ones—is remembered on future visits.
lang	Necessary	InvitePeople	1 year	Legitimate interest	Remembers the user’s selected language version.
logged_in_user	Necessary	InvitePeople	1 year	Legitimate interest	Stores a unique ID of the InvitePeople-user. This will help the user navigate.
production_auth	Necessary	InvitePeople	1 year	Legitimate interest	Stores a unique ID of the InvitePeople-user. This will help the user with future logins.